At EG-Assist, you receive 

advice quickly and efficiently

Communicate in real time with our support professionals to clarify your technical questions in Mining Engineering, Geology and Civil Engineering

Start Using EG-Assist

EG – ASSIST is a technical support platform for professionals linked to the areas

of mining, civil engineering and geology.

Step 1 :
Register on our Platform

In the Register tab presented at the beginning, or directly in the button below. With a user created, you can enter our platform whenever you need it.

Step 2:
Select your Subscription Plan

Review the subscription plans that we have available for you, in the Subscription Plans tab and select the one that best suits your requirements.

Step 3:
Contact our Professionals

You can go to the chat that we have available at the bottom right to clarify your questions with our support network of professionals with extensive technical knowledge.

Basic

1 Account
$ 29
99 Month
  • 15 Accounts
  • 100 GB Space
  • 1 Domain Name

Advanced

5 Account
$ 39
99 Month
  • 15 Accounts
  • 100 GB Space
  • 1 Domain Name
Popular

Pro

10 Account
$ 49
99 Month
  • 15 Accounts
  • 100 GB Space
  • 1 Domain Name

FREQUENT QUESTIONS

What is online assistance?

It is an online system that provides technical support in the areas of mining, civil engineering and geology

How long does it take to clarify my questions?

If you contact us within our business hours, you will receive advice immediately. If you contact us after hours, we will respond as a priority the next day during operating hours

What are the opening hours of the EG-Assist platform?

Our hours of operation are from 10 a.m. at 1 p.m. (Chile time, GMT-3)

Who answers my questions and what topics do they cover?


The questions are answered by a network of professionals with experience in the areas of civil engineering, geology, mining engineering, geophysics and related professions, who are ready to support you

How can I know the days and times of sending messages, and access my history of questions?

To know the sending or receiving time of a certain chat message, you must click on it. And the history of the conversation will be available in the same web browser in which the dialogue was made

What is the use and handling of the information collected through EG-Assist?

The registration information provided through our platform will only be known by EG-Assist. Furthermore, the topics discussed and the questions asked through our platform are confidential between EG-Assist and the client.

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